AI-based insights from customer service
that are valuable for the entire company.

AI-based insights from customer service
that are valuable for the entire company.

Insights with AI

Automatically summarize and categorize all customer interactions. Gain in-depth insights.

AI Buddy

Coach your employees with AI to enhance the quality of customer interactions and fact-check your conversations against the FAQ.

AI-driven satisfaction

Better understand your customers with sentiment analysis and our predictive model for customer satisfaction.

AI-based suggestions

Improve operations with automated suggestions based on insights from your customer interactions.

Insights for everyone

Make faster and better decisions with insights that benefit all departments within your organization.

THIS IS WHAT WE DO

We visualize AI-driven insights from customer service.

Indicate me is a strong player in AI and insight visualization. Our advanced AI tool summarizes and categorizes all customer interactions, shows how satisfied your customers are, and provides in-depth insights valuable for the entire organization.

Our AI Buddy coaches your employees to enhance the quality of customer interactions. With Indicate me, you can make faster and more well-informed decisions, gaining insights into what you should improve and what your customers are asking for.

With Indicate me, you can:

  • Increase customer satisfaction
  • Gain deep customer insights and better understand your customers
  • Boost employee engagement
  • Get visibility into your customer service performance
  • Optimize staffing for better response times
  • Foster greater self-leadership among your employees

Customers of Indicate me love the tool! That’s why we achieve a Net Promoter Score (NPS) of 69, where we ask, ”How likely are you to recommend Indicate me to a friend or colleague?” NPS can range from -100 to 100, with a score above 50 considered excellent and above 70 outstanding.

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CUSTOMERS

What our clients say about us

Fredrik Eriksson,
Svenska Spel

It's easy to gather all the key metrics in one interface, allowing us to quickly see how the organization is performing while also making it easy to compare data.

Fredrik Löfgren,
Aller Media

Through Indicate me, my agents receive constant feedback and control over their own results.

Jennifer Ala-Katara,
NetOnNet

What was great about the startup was that Indicate me reached out to our stakeholders to coordinate an integration. We didn't have to be a middleman, they owned the entire implementation process.

Krisitian Hagstedt,
Ellos Group

With Indicate me, we gain better insight into our customer interactions, as we get the perspective of both the leader, agent, and customer, creating a triangulation.

Theresia M. Andersson,
Ikano Bank

Indicate me is like the iPhone for the world of statistics.
Fredrik Löfgren

Fredrik Löfgren,
Aller Media

Through Indicate me, my agents receive constant feedback and control over their own results.
Fredrik Eriksson

Fredrik Eriksson,
Svenska Spel

It's easy to gather all the key metrics in one interface, allowing us to quickly see how the organization is performing while also making it easy to compare data.
Jennifer Ala-Katara

Jennifer Ala-Katara,
NetOnNet

What was great about the startup was that Indicate me reached out to our stakeholders to coordinate an integration. We didn't have to be a middleman, they owned the entire implementation process.
Krisitian Hagstedt

Krisitian Hagstedt,
Ellos Group

With Indicate me, we gain better insight into our customer interactions, as we get the perspective of both the leader, agent, and customer, creating a triangulation.
Theresia M. Andersson

Theresia M. Andersson,
Ikano Bank

Indicate me is like the iPhone for the world of statistics.

Understand your customers better with conversational AI

Maximize the value of your customer contacts with Indicate me’s revolutionary solution for conversational AI analysis. Our technology offers in-depth and valuable insights from thousands, up to millions of customer interactions, supporting you to make quick and informed decisions and providing you with the tools you need to take control of opportunities for improvement.

✓ Analyze and categorize conversations automatically based on customers expressions
✓ Automatically determine how your customers feel through sentiment analysis
✓ Link sentiment to other key metrics such as customer satisfaction
✓ Find tailored information through free search criteria

I would love to tell you more – shall we meet digitally?

/Viktoria Passgård, Sales Manager

Book a demo

Understand your customers better with conversational AI

Maximize the value of your customer contacts with Indicate me’s revolutionary solution for conversational AI. Our technology offers in-depth and valuable insights from thousands, up to millions of customer interactions, supporting you to make quick and informed decisions and providing you with the tools you need to take control of opportunities for improvement.

✓ Analyze and categorize conversations automatically based on customers expressions
✓ Automatically determine how your customers feel through sentiment analysis
✓ Link sentiment to other key metrics such as customer satisfaction
✓ Find tailored information through free search criteria

I would love to tell you more – shall we meet digitally?

/Viktoria Passgård, Sales Manager

Book a demo

THIS IS WHAT WE OFFER

Our tools for customer service

Link to: Self-leadership and engagement
product_self_leadership_engagement

Self-leadership and engagement

Put the agent in the driver’s seat of their own development and increase engagement in customer service.

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Link to: Improved insights

Improved insights

A data-driven business analysis service that enables insights between different key performance indicators (KPIs).

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Increased customer satisfaction

A service for quality assurance and better insights into your customer experiences.

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Optimization of time

With our features, you’ll have a clear overview of where the time in customer service is being spent.

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Link to: Conversational AI

Text and speech analysis

With our text and speech analysis, you’ll understand your customers better – without asking.

Read more

We integrate with the most well-known platforms in the market…
…And of course many more as well!

 

OUR VALUES

A new way of thinking

We democratize insights with AI

We believe in the power of customer service as the key to understanding customer needs and increasing customer satisfaction.

With our advanced AI tool, we make insights accessible to everyone, break down hierarchical silos, and activate the creativity of the entire organization to drive improvements and increase profitability.

User-friendly and easy to understand

You shouldn’t need to be an Excel guru to gain valuable insights. At Indicate me, our focus is not just on delivering relevant insights, but on visualizing them in a way that is easy to understand for the entire organization.

With support from AI, you get insights quickly and can take immediate action to achieve improvements.

Security through long contracts?

It is a common trend for suppliers to seek long-term contracts from customers, often spanning many years. This results in a sense of security for the providers.

We are different. Our contracts can be terminated with short notice, the most important thing for us is to continuously create value for our customers.

CUSTOMER VIDEO

Indicate me meets PostNord

What are the benefits of AI Coaching?

Lina Bjelkmar, CEO of Indicate Me, meets with our client Lenita Wennström, Quality Manager at PostNord.

They discuss the similarities between the companies and the advantages of automatic coaching. The video also covers:

✓ Self-leadership and transparency

✓ Analysis of both hard and soft values

✓ The time savings that Indicate Me provides for employees, operational support, and managers

WHY INDICATE ME

Why do customers choose us?

Solid Expertise in the Industry

Indicate me has its roots in customer service outsourcing. Before the tool existed, we asked ourselves: How do we keep track of our operations with hundreds of employees and multiple systems?

That’s when we built Indicate me and began our transformation journey. With the tool, we were able to tap into a goldmine of information. The result? The insights led to millions of kronor in savings. Today, the company is one of Sweden’s largest players in customer service outsourcing.

Better Insights

With Indicate me, you get a quick and unified view of your data, despite different sources. We consolidate everything in one place, enabling cross-analysis of various key metrics.

Enhanced Customer Understanding with GenAI

Automate the summarization and grouping of all customer interactions to quickly identify contact reasons and extract valuable insights that can strengthen the entire company.

Transparency

Customer service employees have access to their own performance data.

Increased Self-Leadership

Indicate me ensures that your employees deliver exceptional customer service experiences through increased engagement and motivation.

Coaching and AI Coaching

Employees can be coached manually or with AI support, no matter where they are located. Indicate me provides your organization with the tools you need to create engaged, motivated, and loyal employees.

There’s a Lot to Love About Indicate me

With Indicate me, you don’t just get a tool. You get a complete and proven concept. The tool is simple and user-friendly. During the startup phase, we manage the implementation process with your suppliers. This allows you to sit back and relax—while we handle the work.

  • Strong Player in AI

  • A fully developed concept

  • Translating numbers into behaviours

  • Scalable/easy to add on modules

  • Easy to get started

  • Many big and well known customers

Personal Customer
Success Manager

As our customer, you will receive a personal contact person, a so-called Customer Success Manager”, who will assist you in getting started with our tool and achieving maximum efficiency. Your Customer Success Manager will be available to answer questions and help you grow with the tool, as well as provide tips and advice along the way.

Read more about us

Personal Customer
Success Manager

As our customer, you will receive a personal contact person, a so-called Customer Success Manager”, who will assist you in getting started with our tool and achieving maximum efficiency. Your Customer Success Manager will be available to answer questions and help you grow with the tool, as well as provide tips and advice along the way.

Read more about us

The tool from Indicate me provides value
across several different roles

CS managerSystem owner Team leaderAgentsMarketingProductFinance

For the Customer service manager

With our knowledge in customer service and our user-friendly tool, we help you reach your company’s goals.

Indicate me is the only tool you need to ensure that your team delivers the best customer service no matter where they are, while also providing insights that are of interest to the entire company. We find that the internal status of customer service increases with this visualization and clarification of how much valuable information the unit possesses.

Results that you can expect from using Indicate me include:

  • Increased customer satisfaction
  • Increased insights
  • Optimization of time
  • Time savings for leaders
  • Increased engagement and more motivated agents

For the System owner

Getting started with Indicate me is easy. We take ownership of the entire implementation process and keep in touch with your subcontractors to enable integration. We have extensive experience integrating with underlying systems such as telephony platforms, case management systems, and scheduling systems.

Consolidating systems into one interface contributes to streamlined workflows and increased insights into customer service. Results you can expect include improved processes, more satisfied agents, and cost savings for the company.

Indicate me is GDPR compliant and helps you manage personal data in customer service in a correct manner. The tool is authorization-controlled, ensuring that the right information is visualized for the right person. All data storage is within the EU.

Indicate me drives development forward when it comes to new technology and artificial intelligence such as sentiment analysis and automatic analysis of interactions with customers. We have our own team of developers and support. You don’t have to worry about maintenance or the system becoming obsolete.

For the Team leader

Indicate me helps you to get more satisfied and engaged agents through a higher level of self-leadership. We provide your agents with direct access to their own results, saving you both time and effort. Instead of performing time-consuming analyses that require hours from various systems, you can achieve the same insights with just one click. This gives you more room for activities that drive the company forward and support and coaching of agents. We are here to simplify your everyday life.

With Indicate me, you get an overview of whether your agents are in line with your goals in your most important key metrics, such as customer satisfaction. Regardless of whether your agents work remotely or in the office, you have full control. If you need to take action on something, as a leader, you receive a notification in the tool. For example, if a customer has left a bad review, you will receive a notification directly to you that includes information regarding who had the interaction, the opportunity to listen or read the interaction, the customer’s possible comment, and their contact information. This allows you to take action, such as contacting the customer or coaching the agent.

We have many specially developed functionalities for you as a team leader, including monitoring, coaching, team competitions, engagement, and much more! Feel free to contact us if you want to know more.

For the Customer service agent

” It is ABSOLUTELY wonderful to see comments from customers and reflect on how I can become even better!” – Nils Svensson, Customer Service Agent at Ellevio.

Traditionally, information has flowed from manager to agent. We do things differently. We believe it’s more important that you, who are in direct contact with customers, receive information about your performance directly. Throughout the day, you’ll receive positive notifications, such as when you’ve made a customer really happy!

In Indicate me, you have access to coaching forms and can play back and evaluate your own calls. You can see how you are doing in your most important metrics, such as customer satisfaction. Do you like to compete? Perfect, then you can start a duel against your friend in an area you want to develop in or where you excel, perhaps sales or customer service?

In Indicate me, there are several features that make your work as a customer service agent a bit more enjoyable. Here, you can climb from junior agent to pro, receive awards, and much more.

For the Marketing Department

With Indicate me’s tool, your marketing department gains invaluable insights into how your campaigns are received by customers. By analyzing customer service interactions, you can quickly determine what’s working and what needs improvement in your marketing efforts. The tool offers advanced search functionality and automated reports that help you understand customer opinions on your marketing activities. Some of the insights you can gain include:

  • How do customers perceive your app and website?
  • What questions do customers have about your latest campaign?
  • Are there competitors frequently mentioned in conversations?
  • Why do some customers choose to switch to a competitor?

This helps you create more targeted marketing strategies and improve the customer experience. Additionally, the tool can alert you if there’s a sudden increase in mentions of competitors, giving you an edge in quickly adjusting your strategies and maintaining market share.

For Product Development

Our AI tool provides your product team with deep insights into how customers perceive your products and services. Through automatic categorization of customer interactions based on text and speech analysis, you can easily identify which aspects of your offerings receive positive or negative feedback.

The tool allows you to analyze and interpret customer opinions to enhance your products and services. Some of the insights you can extract include:

  • What do customers think about specific features of your products?
  • What customer needs and trends can you identify?
  • Why do some customers abandon your products in favor of competitors?
  • How can internal processes be simplified to improve the customer experience?

These insights can be leveraged to enhance product development and ensure high customer satisfaction.

For the Finance Department

The finance department can leverage Indicate me to enhance the handling of financial issues and customer problems. By automatically analyzing and categorizing incoming cases, you gain insight into how customers perceive your payment processes and identify aspects that may cause confusion or dissatisfaction. The tool helps you quickly spot recurring issues and take necessary actions. Some of the insights you can gain include:

  • Which parts of your billing process create the most confusion for customers?
  • What do customers think about your payment terms?
  • Are there specific payment options that cause problems?
  • Are there patterns in complaints that could lead to more efficient processes?

By utilizing these insights, you can improve your financial processes, reduce processing times, and ensure a smooth customer experience during payments.

CONTACT

Curious about Indicate me?

Contact us by phone, email, or by using the form below.