AI support for human coaching and development

AI Buddy

Our AI Buddy is a support tool that helps your employees grow and enhance the quality of customer interactions.

The AI Buddy™ operates based on predefined forms that you can easily customize to suit your organization’s needs. The tool provides insights and clear suggestions to support both employees and leaders in improving the quality of customer interactions.

With our AI Buddy, you get the right tools to elevate self-leadership in your customer service team. At the same time, leaders are equipped with an effective and development-focused resource to work more efficiently.

Self-leadership

Employees are equipped with a tool to foster their own growth.

Improved Quality

Supports employees in delivering better customer experiences.

Manual review

A human reviews, adjusts, and saves feedback.

Time savings

Leaders are provided with an objective foundation to build upon.

FUNCTIONS

What can AI Buddy™ help you with?

A prerequisite for AI Buddy to assist you is that you utilize our text and speech analysis. This allows you to gain insights from all your customer interactions, including written ones (emails, chats, social media) and phone calls (which we transcribe into text).

By converting all interactions into text, all content becomes accessible for analysis, enabling you to add layers to the data for deeper insights.

Effective Coaching with the support of AI Buddy

AI Buddy is a tool designed to support leaders and employees in enhancing the quality of customer interactions. Using your tailored criteria, the tool provides insights and suggestions that can strengthen customer experiences.

Examples of criteria analyzed:

Introduction: Is the customer greeted according to your standards?
Interaction: Does the employee use language that conveys empathy, knowledge, and positivity?
Information: Is complete information provided? Does the customer perceive the information as clear?
Closure: Does the customer express positive feelings at the end of the interaction?

How AI Buddy Makes a Difference:

Objective Foundation: By analyzing interactions based on your predefined criteria, AI Buddy provides a consistent and objective basis to work from.
Support for Leaders: The tool aids in identifying patterns, making it easier for leaders to focus on areas for improvement
Support for Employees: With AI Buddy, employees can gain insights into their own work and use them to drive personal development.

Transparency and Development in Focus:

AI Buddy’s insights are always designed to support employee growth. The tool serves as a complement to human coaching, enhancing the development process.