Focus on the right things
With Indicate me, you gain a clear overview of all time spent in customer service, making it easy to identify what’s needed to provide the best and fastest customer service. For example, you can see if employees need more training in a specific area or if certain cases are being handled inefficiently. It’s also easy to compare efficiency across different channels, such as phone, chat, or email. All of this is analyzed and visualized in Indicate me, helping you focus on what truly matters. Indicate me is an excellent tool for optimizing staffing in your customer service and easily identifying areas for improvement.
Filtering
In the tool, you can analyze parameters over a specified time period and based on employee competencies. Key metrics such as average handling time (AHT), after-call work (ACW), absenteeism, staff turnover, productivity, and efficiency are all gathered in one place.
Manage all key metrics in one place
All insights are visualized automatically, eliminating the need for manual effort and giving you full control over how time is spent and how both time and channels can be optimized—on both a process and individual level. Indicate me automatically gathers data from multiple sources, such as your contact center platform and scheduling system.