Conversational AI

CONVERSATIONAL AI

Maximize the value of your customer interactions

Indicate me’s qualitative solution for text and speech analysis helps you maximize the value of your customer interactions. With our technology, you can gain valuable and comprehensive insights from thousands, or even millions, of customer interactions!

Our speech analysis technology helps you convert speech into text and analyze the content. Make quick, well-informed decisions and get the tools you need to take control of your improvement opportunities.

✓ Discover valuable insights through open search criteria

✓ Automatically understand and categorize the reasons behind customer interactions

✓ Automatically assess customer satisfaction through sentiment analysis

✓ Link sentiment to other key metrics such as customer satisfaction

GDPR Compliant with High IT Security

Secure storage in Sweden combined with smart streaming

Deeper Understanding of Customer Interactions

Understand why your customers reach out and connect sentiment to various factors

Powerful Cross-Analyses

We offer the market’s most comprehensive product for customer service, bringing all key metrics together in one place. This enables you to perform in-depth cross-analyses.

High-Quality Transcription

The text quality maintains a high standard, and numbers are formatted correctly. This, in turn, enables accurate analyses

FUNCTIONS

Conversational AI

Precise Search Functionality

When calls are converted into text and text-based interactions become accessible, all your customer interactions become searchable. With our precise search functionality, you can easily find valuable interactions and gain insights.

Examples of insights:

Why do customers cancel their service?
In which customer interactions do your employees not use specific words or phrases such as ”Welcome”?
How do you communicate regarding different offers?

These insights can be used to optimize processes, enhance the customer experience, and support decision-making for campaigns and offers.

Summaries

Our advanced AI tool makes it easy to summarize and highlight the most important aspects of customer interactions. With automatic summaries of all cases, you can quickly understand the content, the main reason for contact, and whether the issue was resolved. The summaries are sent directly back to your case management system or CRM, enabling seamless and automated handling. This way, you gain instant insights without having to review each conversation manually, saving time and creating the foundation for better decision-making.

Translations

Indicate me currently offers the ability to translate transcriptions into 13 different languages – with great potential for expansion! Additionally, we can help break language barriers in coaching. Imagine an English-speaking team leader wanting to provide feedback to a Finnish-speaking employee. After a conversation, the team leader can receive the transcription and translation, making it easy to analyze and provide valuable feedback – regardless of language.

Summaries

Translations

WHY

Benefits of the tool

Understand why customers reach out
Take action and reduce your case volume
Work with your quality assurance efficiently

Find the right insights in a goldmine of data – search freely by keywords
Gain insights based on more data
Language barriers – a thing of the past

CONTACT

Do you want to learn more about Conversational AI?

Get in touch with us via email at Hello@indicateme.se or by using the form below.

CONTACT

Do you want to learn more about Conversational AI?

Get in touch with us via email at Hello@indicateme.se or by using the form below.

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AI Buddy supports your employees develompent journey

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Control of all key-metrics

With our features, you get full control over where the time in customer service is spent.

sale gamification small image

Sales and Gamification

Put the employee in the driver’s seat of their own development and increase engagement

text based insights small image

Text-based insights

AI-generated insights that strengthen decisions and drive your business forward

Maximize the value of your customer interactions

GDPR Compliant with High IT Security

Deeper Understanding of Customer Interactions

Powerful Cross-Analyses

High-Quality Transcription

Conversational AI

Precise Search Functionality

Summaries

Translations

Summaries

Translations

Benefits of the tool

Understand why customers reach out

Take action and reduce your case volume

Work with your quality assurance efficiently

Find the right insights in a goldmine of data – search freely by keywords

Gain insights based on more data

Language barriers – a thing of the past

Do you want to learn more about Conversational AI?

Do you want to learn more about Conversational AI?

More tools

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Contact us

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