Coaching

AI support for human coaching and development

AI Buddy

Our AI Buddy is a support tool that helps your employees develop and improve the quality of customer interactions.

AI Buddy™ operates based on predefined forms that you can easily customize to suit your business needs. The tool provides insights and clear recommendations, supporting both employees and leaders in enhancing the quality of customer interactions.

With our AI Buddy, you get the right tools to strengthen self-leadership in your customer service team. At the same time, leaders gain an effective and development-oriented support system to drive continuous improvement.

Improved Quality

Supports employees in delivering better customer experiences

Manual Review

A human reviews, adjusts, and saves feedback

Self-Leadership

Employees get a tool to support their own development

Time Savings

Leaders get an objective foundation to build upon

BACKGROUND

We want to strengthen self-leadership

At Indicate me, we believe in democratizing insights. We achieve this by making information accessible and visualized for those who can directly influence it. By breaking hierarchical silos, we strengthen self-leadership in customer service.

For a long time, employees have been able to track their performance and development in Indicate me – but now, we’ve taken self-leadership one step further. With our AI Buddy, employees get additional support to develop themselves – whenever they want and when they need it the most.

BACKGROUND

We want to strengthen self-leadership

FUNCTIONS

What Can AI Buddy™ Help You With?

For AI Budd to support you effectively, your organization needs to use our text and speech analysis. This allows you to gain insights from all your customer interactions—both written (emails, chats, social media) and phone calls (which we transcribe into text).

By converting all interactions into text, all content becomes accessible for analysis. You can then add layers to the data to extract deeper insights.

Effective coaching with support from AI Buddy

AI Buddy™ is a tool that supports both leaders and employees in improving the quality of customer interactions. Using your customized criteria, the tool provides insights and recommendations to enhance the customer experience.

Examples of analyzed criteria:

Introduction: Is the customer greeted according to your set criteria?
Interaction: Does the employee use words that convey empathy, knowledge, and positivity?
Information: Is complete information provided? Does the customer perceive it as clear?
Closure: Does the customer express positive feelings at the end of the interaction?

Foundation for human coaching

How AI Buddy makes a difference

Objective foundation– By analyzing interactions based on your predefined criteria, AI Buddy provides a consistent and objective foundation to work from.
Support for leaders – The tool helps identify patterns, making it easier for leaders to focus on areas for improvement.
Support for employees – With AI Buddy, employees can gain insights into their own work and use them for self-development.

Transparency and development in focus

With AI Buddy, insights are always designed to support employee growth. The tool serves as a complement to human coaching.

How AI Buddy makes a difference

Objective foundation– By analyzing interactions based on your predefined criteria, AI Buddy provides a consistent and objective foundation to work from.
Support for leaders – The tool helps identify patterns, making it easier for leaders to focus on areas for improvement.
Support for employees – With AI Buddy, employees can gain insights into their own work and use them for self-development.

Transparency and development in focus

With AI Buddy, insights are always designed to support employee growth. The tool serves as a complement to human coaching.

WHY

Benefits of the tool

Time savings for leaders
Improved quality in customer interactions
Increased efficiency

Increased self-leadership among your employees
An objective foundation to build on
Increased engagement through positive feedback

CONTACT

Do you want to know more about AI Buddy?

Get in touch with us via email at Hello@indicateme.se or by using the form below.

CONTACT

Do you want to know more about AI Buddy?

Get in touch with us via email at Hello@indicateme.se or by using the form below.

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Improved Quality

Manual Review

Self-Leadership

Time Savings

We want to strengthen self-leadership

We want to strengthen self-leadership

What Can AI Buddy™ Help You With?

Effective coaching with support from AI Buddy

Foundation for human coaching

How AI Buddy makes a difference

Transparency and development in focus

How AI Buddy makes a difference

Transparency and development in focus

Benefits of the tool

Time savings for leaders

Improved quality in customer interactions

Increased efficiency

Increased self-leadership among your employees

An objective foundation to build on

Increased engagement through positive feedback

Do you want to know more about AI Buddy?

Do you want to know more about AI Buddy?

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