Categorization
From manual to automatic categorization
Many customer service departments manually register and categorize cases, which is both time-consuming and not directly value-creating for the customer.
With AI, this process can be automated. The advantage of AI is that a case containing multiple topics can be categorized into several categories, unlike manual categorization. Additionally, human errors are eliminated, and 100% of interactions are grouped, improving efficiency and allowing employees to focus their time on more value-creating activities.
